I’m interesting in learning how Twitter is being used as a revolutionary tool in the Arab world. In 2009 we saw how the power of Twitter could change the mentality of a nation when activists outwardly opposed the reelection of Iranian President Ahmadinejad. Although their efforts could not change the outcome of the election, the Iranian people were able to freely voice their opinions on a medium that the government had no control over. This allowed the rest of the world to get a sneak peak into a secretive country, and gave people an understanding of the unjust system in place in Iran. As in many other countries ruled by oppressing leaders such as Ahmadinejad, mass communication is censored and people are only permitted to view and listen to what the government deems appropriate. Along with other social networking sites, Twitter gave the average civilian a chance to freely express oneself and fight for justice. Although at first this  seems like a limited wayto combat injustice, but those quippy and short tweets ultimately made a global impact. Read the rest of this entry »

 

Wheat Thins Van

 

For decades, advertisers have relied on the meticulously crafted spokesperson to reach out to their target market audience, a fabricated ‘Average Joe’ that appeals to the least common denominator and unambivalently states, “I’m just like you; this product is for people like us.”  Whether it is with the Marlboro man proffering a pack of ‘Reds’ to the self-styled bad boy, or the simple farmer informing other farmers of a better way to buy insurance, or the model two-kids-and-a-yard household family relishing in the delights of frozen dinners, advertisers have historically represented their brands with an image of their intended customer that is tailored to be so extremely ‘average’ that he/she captivates vast numbers of consumers without actually embodying any particular individual.  However, as Frédéric Filloux points out in his article “The Death of Joe Average,” this kind of advertising is becoming increasingly more inefficient due to the fact that “as the content scatters on the internet, so does the audience,” and “analyzing trends [in consumption] has become more complicated” because “audiences are no longer monolithic, their breakdowns are hard to ascertain” (Filloux, 2010). More simply, people have no reason to pay for material they can access freely online, which disintegrates the subscriber base demographic upon which advertisers have traditionally based their marketing decisions.  At the same time an individual consumer no longer relies on one source of information, but rather scans various websites with different stories and perspectives.  As Filloux bluntly asserts, “Forget about Joe Average, he’s dead” (ibid.).  How then should firms reach out to their consumers?  Nabisco’s Wheat Thins brand is certainly not the first company to tackle this difficult question, but it is one of the most creative in its attempts. Through the use of viral ads and extensive, hands-on involvement with its Twitter fan base, Nabisco has successfully adapted traditional marketing strategies to the new media environment, promoting its product in a way other firms strive to imitate.

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Derek Tzeo rendered speechless by Wheat Thins advertisement film crew.

Unless you have been living under a rock for the last year you’ve probably seen the recent Wheat Thins advertisements in which the company’s film crew storms various customers who “tweeted” on their Twitter account @CrunchIsCalling and makes their days in accordance with their “tweets.”

I will spare you mundane “you had to be there” descriptions of the three commercials and let you watch them for yourself (in case you missed them):

http://www.nabiscoworld.com/wheatthins/index.html

More videos may be found at the company’s YouTube channel:

http://www.youtube.com/user/CrunchIsCalling

Not surprisingly, these advertisements were interpreted by the general audience as deliberate constructs which would appear authentic but were, in reality, intricately staged.  In fact, I must admit the thought that these commercials could be anything but fabricated did not even cross my mind.  And so it was with Derek Tzeo, who sent a tweet to @CrunchIsCalling denouncing the advertisements:

“Hey @CrunchIsCalling I think the Wheat Thins commercial are uber fake. How do they find people off their tweets?”

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I cried when I had to switch to Facebook. Not really, but I was a diehard MySpace fan until the fall of 2008 when I moved towns and realized everyone there used Facebook. I couldn’t figure out why the generic Facebook layouts and lack of personalization beat out the many graphical and musical capabilities of MySpace. I am actually an avid proponent of minimalism, so the Facebook layout does have a certain appeal in that sense – it is simple and systematic to use. But for the average teenager who will fight to the grave for his freedom of self-expression, I found it an odd transition. Facebook executives say MySpace and Friendster failed because of poor management and the inability to control the amount of spam and irrelevant advertisements users received (see some of the failures here). MySpace also lacked a coherent organization system along with having chronic difficulties in sending messages (CAPTCHAS, links marked as spam, etc.) Facebook obviously had a better design which was more user-friendly and improved regularly. But what would make even Facebook better? What is the next generation of social media? Read the rest of this entry »